1. What are the available payment methods?

Tabby and Tamara:
now you can buy now and pay later

Credit card:VISA – MasterCard

It’s the best
payment method at Queenby, and we assure our customers that the payment is
done according to high-security standards, once you submit credit card details at
the website it will be completely encrypted by latest encryption methods. We
also assure you a shopping experiment free of any risks with high-security

We accept payments online using Visa and
MasterCard credit/debit card in AED (or any other agreed currency


Cash on Delivery (Cod):

You can pay when
you receive your product in cash.

Bank Transfer or Deposit:

You can pay by
bank transfer or deposit in marcasa7 bank

You should
observe the following:

A. You should transfer the whole price mentioned on the bill or the order.

B. Once the transfer or deposit is done, please inform us through help@queenby.com about order number and a copy of payment receipt.

C.The order is prepared immediately after the confirmation of the arrival of the amount to our account.

2. What is the benefit of website payment instead of cash on delivery?

When you choose any of website payment methods you don’t have to pay any additional fees, and you are exempted from paying 30 SR as cod. Another benefit is that method doesn't require confirming your phone number, therefore the order is delivered as soon as available.

3. How can I order a product from Queenby?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

4.  Does it safe to pay through Queenby website?

We promise you that payment process is done by high-security standards, and your credit card details are encrypted by latest electronic encryption techniques. All you have to do is to make sure the lock mark is presented on your browser because it indicates to security, also you should save your account password on our website to guarantee the protection of your credit card info.

5.  What should I do if I forgot my login password?

You can easily change your password. All you have to do is the following: Click on “my account” at top of the page, then click on“forget your password?”, type your e-mail, then click on “send”. After thesesteps, you will receive a message on your e-mail to reset

click here if you forget your password

6.  Do you have a shop to display and try the products before buying it?

Queenby doesn’t have any shop, as we are an online shopping website, we provide you a fast delivery service to your home, and if the product was contrary to your product’s specifications, or has any defect, then you can easily exchange it, and recover the paid amount at your Queenby account, after that, you can order again through the website.

7. I don’t want the order anymore, what should I do?

You can cancel the order at any time before shipping it from our stores, but after shipping, we won’t be able to cancel it. After you cancel it, the amount will be added to your balance on Queenby so you can purchase again.

8.   What is the expected delivery duration?

The product is delivered to you through our partner shipping companies, within 2 or 5 days maximum if the product in stock , depending on the country.

10. What should I do if the product delivered to me is damaged or decadent?

In Queenby we’re concerned with packaging our products very well, but if that happen, you can contact us directly through help@queenby.com or whatsapp, and we will exchange the product, also you will get a new coupon that enables you to make a new request with same value of the request that you purchased.